Below is our billing policy which constitutes part of our Terms of Service.

• General

  • All information that is sent or received while ordering or while logged into your account is encryted during transmission using SSL Encryption.

  • All customers are entitled to a full refund of web hosting (EXCLUDES ALL DOMAIN NAME REGISTRATIONS AND SSL CERTIFICATES) if not completely satisfied with our service within the first 30 days of sign-up.

  • Coasthost.net will make invoices and payment receipts available to customers via email and online in their account.

  • Invoices will be emailed and will appear in the customers account when completing an online order, or at least 15 days before the renewal or expiry date of a product.

  • Payment reciepts will be emailed and will appear in the customers account once a payment is confirmed.

  • It is the customers responsibility to ensure that a current active email address is entered into their account for the delivery of correspondence.

  • If Auto Bill credit card is set ON in the customers account, auto billing of any invoice will take place within 7 days of the invoice due date. When ordering by credit card, the credit card is billed on sign-up and automatically on renewal unless otherwise informed. You can turn Auto Bill OFF in your account. A valid credit card must be previously entered in the customers account for auto billing to be successful.

  • Title to any services provided by Coasthost.net, remain the property of Coasthost.net until payment is received in full.

  • All pricing is subject to change at any time. Please check the Coasthost.net web site for latest details.

• Payment Options for Coasthost.net services:

  • Credit Card  (Visa, Mastercard, Bankcard, Diners and AMEX)  

    When ordering by credit card, the credit card is billed on sign-up and automatically on renewal unless otherwise informed. You can turn Auto Bill OFF in your account.

    Coasthost.net uses eWay and SSL Encryption to secure customers credit cards. eWay is PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online.

  • Bank Transfer
  • Cheque / Australian Post Money Order

• Domain Name Registrations

  Domain Name Registration periods for .au and .uk domain names is 2 years at a time. Domain Name Registration periods for .biz and .tv domain names is 1 or 2 years at a time. All other domains may be registerd for 1 to 10 years at a time.

  New Domain Name Registrations are only registered upon receipt of full payment.

  Expiring Domain Name Registrations are only renewed upon receipt of full payment. If payment is not received by the expiry date, it will be deemed that the customer does not want to renew and the Domain Name will be deactivated by the registrar until renewed. Deactivation is an industry standard and is out of the control of Coasthost.net.

• Web Hosting Accounts

  Web Hosting Account billing cycles to choose from include 3, 6, 12 and 24 months.

  New Web Hosting Accounts are only activated upon receipt of full payment.

  Expiring Web Hosting Accounts are only renewed upon receipt of full payment. If payment is not received within 7 days of the expiry date, it will be deemed that the customer does not want to renew and the Web Hosting Account will be deactivated until renewed.

• SSL Certificates

  SSL Certificate registration billing cycles to choose from include 1, 2 or 3 years.

  Expiring SSL Certificate registrations are only renewed upon receipt of full payment. If payment is not received by the expiry date, it will be deemed that the customer does not want to renew and the SSL Certificate will be deactivated by the issuer until renewed. Deactivation is out of the control of Coasthost.net.

• Web Maintenance and Design

  50% deposit is required for web maintenance and design projects.